Internalisasi Nilai-Nilai Transparansi Dalam Pelayanan Publik
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Pelayanan publik dalam praktiknya memprioritaskan kepuasan para konsumen dan pelanggannya. Dalam sektor pemerintahan, pelayanan publik ditujukan untuk memberikan layanan prima kepada masyarakat. Selama ini, beberapa kendala dalam pelayanan publik adalah adanya proses yang lama dan tidak transparan, sehingga dalam proses pelayanan publik harus ada internalisasi nilai-nilai transparansi. Pengabdian ini bertujuan untuk menginternalisasikan nilai-nilai transparansi dalam kegiatan pelayanan yang ada di Badan Pertanahan Jember. Pengabdian dilaksanakan secara kolaboratif antara pihak UIN Kiai Haji Achmad Siddiq Jember dengan pihak BPN Jember. Internalisasi nilai-nilai dilakukan dalam sistem pelayanan, baik pelayanan yang dilakukan oleh bagian customer service maupun yang dilakukan secara digital. Sehingga, hasilnya ada perbaruan dalam proses pelayanan, khususnya yang berhubungan dengan urusan public.
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